Terms and Conditions
Last updated: August 26, 2026
1. Acceptance of Terms
By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using this website's particular services, you shall be subject to any posted guidelines or rules applicable to such services.
2. Services Provided
ENVA IT provides web design, hosting, and IT support services. The specific details, scope, and deliverables of any service will be agreed upon in a separate statement of work or service level agreement (SLA) between ENVA IT and the client.
3. Annual Management Plan & Renewal
Initial Build & Billing Frequency: The initial website design and build process carries no upfront charge. Our services operate on a recurring Annual Management Plan, billed on a yearly (annual) basis.
Payment Schedule: The first annual payment is due upon the official launch of your website. Subsequent renewals will be billed annually on the anniversary of the launch date.
Non-Renewal & Suspension: If a renewal payment is not received by the due date, a grace period of 14 days will be provided. If payment remains outstanding after the grace period, we reserve the right to suspend hosting and website services. Data retention is guaranteed for 30 days following suspension, after which all website files and associated data may be permanently deleted.
Cancellation: Clients may cancel their Annual Management Plan at any time by providing written notice to hello@envait.co.uk at least 30 days prior to their next renewal date. No refunds are provided for partial years of service used.
4. Support Queries
For support queries, target response and resolution times are categorized by priority level as detailed below:
| Priority Level | Description | Target Response Time | Target Resolution Time |
|---|---|---|---|
| High | Critical Issues: Your website is completely offline, there is a security breach, or a major core function (like a booking link or contact form) is failing. | 2-4 Working Hours | 1 Working Day |
| Medium | Routine Support: Standard IT support, email setup queries, or minor visual glitches that do not stop your business from operating. | 1 Working Day | 3 Working Days |
| Low | Design Updates: Requests for new website pages, text changes, image swaps, or future feature additions. | 2 Working Days | 7 Working Days |
5. Intellectual Property
The website and its original content, features, and functionality are owned by ENVA IT and are protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.
6. Domain Name & Content Ownership
Domain Names: If ENVA IT registers a domain name on your behalf, you remain the legal owner of that domain name. If you choose to leave our service, we will transfer the domain to your own registrar at no extra cost, provided all outstanding invoices are paid.
Hosting Account: The hosting account and underlying server infrastructure are owned and managed by ENVA IT. We do not provide cPanel or FTP access to our managed hosting environment to ensure security and performance for all clients.
Content & Code: The website content (text, and images you provided) as well as the website code, design, and structural files, remain your property. Upon cancellation, you are free to transfer this code and content to another hosting provider.
7. User Responsibilities
As a user of our services or website, you agree not to use the website for any purpose that is unlawful or prohibited by these Terms. You may not use the website in any manner that could damage, disable, overburden, or impair any ENVA IT server, or the network(s) connected to any ENVA IT server, or interfere with any other party's use and enjoyment of the website.
8. Limitation of Liability
In no event shall ENVA IT, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the service.
9. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. What constitutes a material change will be determined at our sole discretion. We will notify you of any changes by posting the new Terms on this site.
10. Governing Law
These Terms shall be governed and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions.
11. Contact Us
If you have any questions about these Terms, please contact us at:
ENVA IT
Email: hello@envait.co.uk
Phone: 07356 059388
Location: Wakefield, West Yorkshire